Website Service Terms and Conditions

Professional Website Design in Baltimore that is tailored to meet your needs.

Website Service Terms and Conditions

1. Monthly Service Overview

Our ongoing monthly service encompasses comprehensive maintenance which includes:

  • Software Maintenance: We ensure seamless integration of all software components on your website by regularly updating them. Conflicts can often arise, which is why we meticulously test updates for compatibility before implementing them on live websites. Keeping the software up to date not only safeguards your website against potential security breaches but also provides you with enhanced features.
  • Enhanced Security Measures: Utilizing cutting-edge internet security protocols, we safeguard your website against a spectrum of security threats such as brute force login attempts, malicious attacks, and database vulnerabilities. Additionally, we proactively blacklist problematic geographic regions and thwart attempted IP address attacks to bolster your website’s defense mechanisms.
  • Platform Updates: Regular platform updates are crucial, primarily for security reasons. A platform that remains outdated is more susceptible to malware infections which can adversely impact your search engine rankings. Our focus is on fortifying the foundation of your website to ensure its resilience and security.

Hosting & Domain Name: Fast, Secure, Reliable Hosting That Grows With Your Business.

Advanced Software & Tools: Our software solutions are carefully curated to drive your website’s functionality to new heights. While free software options may suffice in specific cases, premium versions frequently offer enhanced performance and capabilities. Acquiring bulk licenses for premium software grants us substantial cost efficiencies, enabling us to furnish you with cutting-edge solutions at more competitive prices.

2. Service Limitations

While we strive to ensure your website operates efficiently with the latest technology, we do not guarantee that the website will last indefinitely. Software and its supporting systems evolve, necessitating updates and adjustments over time. The core framework of your website, although robust, will eventually require replacement.

3. Potential Additional Costs

Should there be a need to update the framework or any major component of your website, additional fees may be incurred. In the rare event that a complete rebuild of the website is necessary due to framework obsolescence, we will offer multiple cost-effective solutions to ease this transition. While we endeavor to absorb some or all of these costs where feasible, some updates may require a client-side investment.

4. Minimum Service Duration

Clients are required to commit to at least one year of service. This commitment ensures stability and allows for the comprehensive benefits of our maintenance program.

5. Termination and Transfer

If a client chooses to transfer their website away from our service after the one-year period, the ongoing service benefits will not transfer with the website. Premium and proprietary software licenses will not transfer with the website. We aim to facilitate website transfers away from our agency at no additional charge unless specific circumstances dictate otherwise. Should a client wish to return their website to our service after a transfer, a reinstatement fee will apply.

6. Non-Payment of Monthly Service

Should a client cease their monthly payment, the website may face removal from our servers, resulting in its offline status. If a business encounters challenges in making payments, kindly contact us. We could potentially pause the monthly service fee temporarily to alleviate any financial strain. We carefully review such requests and assess the feasibility of this alternative.

7. Cyber Attacks

As websites exist in the digital realm, any cyber assaults on digital infrastructure could lead to website disruptions for varying durations. This threat encompasses malicious attacks on digital systems or any unanticipated occurrences. Despite our online backup system, attacks may still impact websites, even if both websites and backups are stored in distinct locations. In the event of an attack and successful restoration of websites, clients may incur potential fees. If websites and all backups are lost, clients might incur charges for a new website. While such a scenario is unlikely, it remains within the realm of possibility. If this situation arises, we would mitigate expenses incurred by clients as much as possible.

These terms are designed to ensure that both parties understand the scope of services provided and the responsibilities involved. We are committed to maintaining transparency with our clients and providing scalable solutions to support your digital presence effectively.

These terms and conditions are designed to ensure that the client understands the scope of services provided and the responsibilities involved. We are committed to maintaining transparency with our clients and providing scalable solutions to support your digital presence effectively.